Installers - SolarToday

Service request

Malfunction, damage or problems? We are happy to help you.

We are sorry if you have problems with the products you have installed. Our specialists will be happy to help you solve the problem or claim your warranty.

What kind of product is it?*
Company name*
Customer number*
Phone Number*
Address*
Street Address Address Line 2 ZIP / Postal Code City Country
Contact person*
E-mail address of contact person*
Application date*
DD slash MM slash YYYY
Purchase date*
DD slash MM slash YYYY
Location of Installation*
Brand and type of solar panel*
Serial number of the solar panel*
Measured data of the solar panel*

Connection voltage VOC
Description of the problem*
Number of affected solar panels*
Upload photos and attachments*
Drop files here or

Max. file size: 10 MB.
Which inverter/storage unit does it concern?*
Serial number of the inverter/storage unit*
Order number*
Picture or description of the LED status of the inverter/battery
Drop files here or

Max. file size: 10 MB.
Alarm code*
Description of the problem*
Log files of the inverter / battery*
For information on how to view a log file, please refer to the following files: download-logfiles-app.pdf and download-logfiles-web.pdf
Drop files here or

Max. file size: 10 MB.
Order number*
Brand and type*
Description of the problem*
In the event of transport damage, submit a claim within 2 days of delivery. This does not apply to service or warranty issues.
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